Frequently asked

Questions families ask us first.

Straight answers about how the work happens, what we need from you, how your materials are protected, and what you take home.

Do we need to have everything organised before we start?: No — and please don't try. Most families come to us with a shoebox of photos, half-remembered stories, voice notes, and one or two cherished documents. Our producers organise everything for you. A short call is enough to begin.
How do family members actually contribute their stories and photos?: Mostly through WhatsApp. We open a shared thread for your project. Aunts, uncles, cousins, grandparents send voice notes, photo snaps, screenshots, and short videos straight from their phone — in whatever language they speak. No app to download, no login to remember. Your producer transcribes, catalogues, and translates everything.
Can older relatives who aren't tech-savvy still take part?: Yes. A grandparent who can answer a phone call or send a WhatsApp voice note can fully contribute. We can also schedule a video interview where the producer asks the questions and records the conversation — your relative just talks. We handle the rest.
Can you work from old photos, voice notes, letters, and documents?: Yes. Phone snapshots of old albums, scanned prints, voice memos in any language, WhatsApp recordings, letters, documents, even photographs of handwritten notes — all useful source material. We will tell you what additional material, if any, would strengthen a chapter.
Can we include Hebrew, Yiddish, Arabic, or French names — and bilingual editions?: Yes. We deliver English and Hebrew editions today. Captions can hold Hebrew, Yiddish, Judeo-Arabic, French, or Russian names with correct transliteration. Bilingual side-by-side editions are available on request.
How do you keep characters recognizable across the whole book?: We build a character reference sheet from your family photographs at the start of production, and apply a character-persistence pipeline (multi-reference embedding + human editor review) to every page. The same person looks like the same person on plate 1 and plate 60.
Can family members review the story before the book is printed?: Yes. You see and approve the story outline, the script, character likenesses, and a full proof of the bound volume before anything goes to print. Revisions are part of the process, not an upcharge.
How do you protect private family materials?: Materials are stored on access-controlled servers, used only to produce your book, and never shared with third parties or used to train AI models. You can request deletion at any time. A short, plain-language summary lives on our Privacy page.
Who owns the final art and files?: You do. You own the story, the artwork, and the high-resolution print files. You can reprint, gift, or archive the book without further permission from us.
Can we print additional copies for relatives?: Yes. Extra copies of the bound volume are available at production cost and ship worldwide. Many families order one per branch — siblings, children, grandchildren — at the same time.
Can you work with sensitive, traumatic, or memorial stories?: Yes, and with care. We have produced memorial volumes for families who lost loved ones, Holocaust survivor stories, and stories that include emigration, war, and exile. Sensitive scenes are handled with restraint, in close consultation with the family, and reviewed by a human editor.
What if we only want one chapter, one milestone, or one person?: That is welcome. A Bar/Bat Mitzvah chapter, a 70th-birthday tribute, a single grandparent's life, or a one-scene plate are all valid commissions. Start small if you prefer; many families extend the project later.
How long does a full volume take?: A typical concierge volume takes about seven weeks from kickoff to bound delivery: discovery, interview, script approval, character sample, full art, family review, print. Memorial and milestone volumes can be expedited.
Can we choose the art style of the book?: Yes. Early in production we share two or three style references — warm and cinematic, quieter and more documentary, classic graphic novel, painterly — and adjust to what feels right for your family and story. You approve a sample plate before the rest of the book is illustrated, and you can refine likeness, palette, and tone at the page-review stage. The same style is then carried consistently across every plate.
Can the same person appear at different ages across the book?: Yes — and we expect to. A grandfather may appear as a child in 1948, a young soldier in 1973, and a smiling grandparent today, all in the same volume. We build age-specific reference sheets from your family photographs and check every plate against the right age for that scene. Faces remain recognizably the same person across decades.
What does a legacy book cost?: Concierge packages — full producer-led production with interviews, research, custom illustration, family review rounds, and hardcover printing — start at $2,000 USD. The Bar/Bat Mitzvah Legacy Twinning Program is $3,600 (see /twinning). Lower-cost self-service tiers are currently in pilot and also available. Exact pricing depends on length and complexity — contact us for a quote on a short discovery call, with no commitment.
What if we want changes after seeing the first draft?: Revisions are part of the process, not an upcharge. You see and approve the story outline, the script, character likenesses, a sample plate, and a full bound proof before anything goes to print. Most families request adjustments at each stage — wording, framing, who is in a panel, period details — and we work through them together until the book reads the way you want your grandchildren to read it.
Can the book be a gift to someone in another country?: Yes. We ship internationally. Many families commission a book as a milestone gift for parents or grandparents on another continent — we coordinate timing so the bound volume arrives in time for a birthday, anniversary, or yahrzeit. Customs and duties (where applicable) are itemized upfront; nothing is hidden in the final price.

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